e-Service Desk is a solution for tracking complaints and inquiries while keeping customers informed about the progress of resolution. It establishes a centralized and historical database for tracking all complaints/inquiries received over telephone from the customer and to keep record of all call status and status of complaint handling.
e-Service Desk is a tool for all the service industries to provide effective service to their customers.
Key features :
Very User-friendly Interface
Enhanced Customer Service and Satisfaction
Instant Reports about the Customers necessities
Instant Reports about status of Calls
Instant Reports about Team’s Call Management
Clear-cut information about category of calls received: Service Related, Sales Related, Complaints.
Department Heads can effectively track their Callers.
One of our customer Aditya Motors is successfully using this product to achieve better results in serving their customers. (Click here to view portfolio)
- Track Customer Satisfaction in real time in order to address problems immediately and enable better customer retention.
- Provide Support to teams anytime, anywhere & access to customer information ideal for remote support employees.
- Increase response accuracy and reduce response times with an integrated knowledge base
- Use Case rules to ensure that your most valued customers always receive the proper level of support
- Link Sales & Service and fulfillment the target of the organization to drive more revenue.