e-Service Desk

e-Service Desk is a solution for tracking complaints and inquiries while keeping customers informed about the progress of resolution. It establishes a centralized and historical database for tracking all complaints/inquiries received over telephone from the customer and to keep record of all call status and status of complaint handling.

e-Service Desk is a tool for all the service industries to provide effective service to their customers.

Key features :

  • Very User-friendly Interface

  • Enhanced Customer Service and Satisfaction

  • Instant Reports about the Customers necessities

  • Instant Reports about status of Calls

  • Instant Reports about Team’s Call Management

  • Clear-cut information about category of calls received: Service Related, Sales Related, Complaints.

  • Department Heads can effectively track their Callers.

Benefits :

  • Track Customer Satisfaction in real time in order to address problems immediately and enable better customer retention.
  • Provide Support to teams anytime, anywhere & access to customer information ideal for remote support employees.
  • Increase response accuracy and reduce response times with an integrated knowledge base
  • Use Case rules to ensure that your most valued customers always receive the proper level of support
  • Link Sales & Service and fulfillment the target of the organization to drive more revenue.
One of our customer Aditya Motors is successfully using this product to achieve better results in serving their customers. (Click here to view portfolio)

 

 

  • Grievance Handling System

    India being a sovereign democratic republic and as per the mention made in the Directive Principles of State Policy of Indian Constitution, it is imperative on the part of the State to adopt different welfare measures for the total well being and all round development of the citizens.

    Accordingly, implementation of various developmental schemes and different programmes are being undertaken keeping in view the felt needs of people with multi dimensional approach.

    In the process, due to lack of coordination, poor implementation of the programmes, lack of missionary spirit and zeal in the mindset of the officers/agencies upon whom the task have been entrusted results in deprivation of rightful recipients/beneficiaries in a particular programme. As such innumerable instances of such deprived beneficiaries are being noticed in the prominent news papers baring a major portion of such cases who do not have access to a systematic mechanism for redressal of their genuine grievances.

    To put an attempt in the direction, Luminous Infoways has devised a well organized sequential methodology to deal with such type of grievances being encountered in the day to da| Read More