e-Service Desk is a solution for tracking complaints and inquiries while keeping customers informed about the progress of resolution. It establishes a centralized and historical database for tracking all complaints/inquiries received over telephone from the customer and to keep record of all call status and status of complaint handling.
e-Service Desk is a tool for all the service industries to provide effective service to their customers.
Key features :
Very User-friendly Interface
Enhanced Customer Service and Satisfaction
Instant Reports about the Customers necessities
Instant Reports about status of Calls
Instant Reports about Team’s Call Management
Clear-cut information about category of calls received: Service Related, Sales Related, Complaints.
Department Heads can effectively track their Callers.
- Track Customer Satisfaction in real time in order to address problems immediately and enable better customer retention.
- Provide Support to teams anytime, anywhere & access to customer information ideal for remote support employees.
- Increase response accuracy and reduce response times with an integrated knowledge base
- Use Case rules to ensure that your most valued customers always receive the proper level of support
- Link Sales & Service and fulfillment the target of the organization to drive more revenue.