I-CRM: Infra Customer Relations Management is a model IT application for managing a company's / organisation's / institution's interactions with current and future customers. It helps to organize, automate, and synchronize sales, marketing, customer service, and technical support through technology. Hence; ICRM focuces on the Infra or Builder customer relations mangemnts. It entails all aspects of interaction that a Infra company has with its customer, whether it is sales or service-related. It is often thought of as a business strategy that enables businesses to: Understand the customer, Retain customers through better customer experience, Attract new customer, Win new clients and contracts, increase profitably and Decrease customer management costs.

  • It is an integarted and affordable web application for all Infra companies.
  • It projects an extremely customer centric face of the company to the customer.
  • System with a infra sales focus
  • Easly cutomized and User freindly application.
  • Sales Process Automation
  • Making information accessible to remote sales staff.
  • Business Alerts and Notifications

  • Accounts, Contacts, Calender, Activities and Campaigns Management
  • Marketing content storage and presentation
  • Report and Business Analytics
  • Decision support & Customer Attentions
  • Increased sales effectiveness
  • Increased customer loyalty and referrals through better servicing
  • Integrated client information across the organization
  • Visibility to management about the sales pipeline ( Pre-Sales activities)
  • Identifying trends regarding lead sources and conversions


  • Starts with pre-sales & ends with delivery of the flats/blocks
  • Existing customer account management
  • Customer ledger management
  • Flat Installment management
  • Provide Better Customer Service
  • Significant cost savings
  • Discover New Customers
  • Cross Sell/Up Sell Products More Effectively
  • Help Sales Staff Close Deals Faster
  • Exchange and sharing of information
  • Better satisfaction of the customer

1. "This is a nice software for builders having a scope to manage their presales activities and maintaining relationships with customers for growth of the company." - Mr. Ajit Sahoo, Babamani Estate.


All Builders, Real-Estate Developers and Infra Companies.


For further inquiry, please drop an e-mail at productluminous@lipl.in / productluminous@gmail.com or visit to the website @ www.luminousinfoways.com . You can call us for any query on the solution @ +91 674 2360573.