Grievance Handling System

Luminous Infoways has a proven experience in executing grievance handling systems. Grievances’ coming from the targeted user group is handled in either of the two ways including Helpdesk and the inbuilt Ticketing Software.  The mode of support provided through helpdesk may be e-mail or telephonic or both. Dedicated helpdesk personnel are engaged for this purpose. On the other hand users can directly lodge their complaint through the ticketing software. The status of the complaint can be tracked by the Ticket Id.

Helpdesk support for the Online Recruitment Management System of NALCO has set an example of the continued support activities provided by Luminous. Similarly the Ticketing Software established for Office of the PCCF, Govt. of Odisha is an effective grievance handling system.