Grievance Handling System

Luminous Infoways has years of proven expertise in the e-Grievance sector. Over the time it has provided several applications aimed providing effective governance in every sector of the Government. All the awards and recognitions it has received stand testimonials to it.

It has provided a very well structured Grievance Handling System to the Department of Water Resources, Govt. of Odisha which is integrated in the Website of Pani Panchayat Information System (PPIS).

The system aims at providing a very user friendly public interface so that users at the grass root level will be able to put forward their grievance to the concerned authorities and can easily track the redressal status.The system acts as a bridge between the common public and government.